by Alternate | News, Callbot
The year 2020 has brought a ton of transformation to customer service. Without a doubt, the pandemic has deepened the changes that were already underway, creating new expectations among customers and new needs in businesses. That said,...
by Alternate | News, Callbot, Artificial Intelligence, August 18, 2022
CX and Data Privacy The customer experience (or CX) is a thread that runs through every step of the customer journey. Customers entrust brands with something more valuable than money: their personal information.
by technical | August 17, 2022 | Artificial Intelligence
So how can AI promote fintech? In early 2020, when many industries in the global economy were facing one of their biggest threats. For years, it seemed that fintech and banking...
by Locuta | May 11, 2022 | News, Callbot
Have you considered using a Callbot for your E-commerce site? If not, let me tell you why the use of Callbots has become more important than ever. Most of you will agree that the pandemic...
by Locuta | May 10, 2022 | News, Callbot
Today, customer experience is a key differentiator for brands. In fact, according to Gartner, a great experience can increase profits by 70%. That's why a positive (or negative) customer experience can lead to success...
by Locuta | May 9, 2022 | News, Callbot
The quality of your customer support can have a huge impact on your retention rate and brand loyalty. It's obvious that providing excellent customer support should be a priority for all businesses. After all, it's part of the...