CALLBOT SOLUTION
Automate the conversational customer experience at scale 🚀
Focus your call center agents on higher value-added processes with our custom callbot solution.
Why use our Callbot?
A customer relationship solution optimized by AI, our Callbot allows you to automate repetitive calls in your call center.
Become accessible 24/7
Respond immediately to all your customers 24/7. HNOs are a thing of the past with Locuta.
Optimize your UX
Personalize the customer experience with our custom Callbot.
Generate more profits
Reduce your call center operational costs with a customized Callbot.
Relieve your teams
Handle large volumes of calls effortlessly and optimize work time.
Become more efficient
Focus your agents on complex processes.
Save time
Reduce your average handling time for your callers.
%
of self-care rate in your call centers
%
of inbound calls to be handled by your teleconsultants
%
increase in customer satisfaction (CSAT)
%
average treatment time (MTD)
What does this mean in practice?
The virtual telephonist, as a backup to your call center teams!
A custom-made Callbot solution!
Multilingual Callbot solution
Do you have an international clientele? No problem! Our Callbots are multilingual, so they can handle requests in 104 different languages, including French, English, Spanish, Portuguese, German and many others.
The most immersive Callbot experience on the market
Our Callbots have a dialogue management based on machine learning as opposed to a scripted implementation like current market solutions (discussion tree). Thus they can keep the context of a discussion and go back and forth like a human discussion which is rarely linear.
Discover our custom callbot solution
Integrates with any system
Our connectors allow us to easily integrate our Callbots with the tools you already use (CRM, telephony system...).
Automated diagnosis of your call center
Doubts about your automation potential? We have the solution! With the automated diagnosis, we can define the automation potential of your call center based on your production audio recordings.
Discover our Diagnostic solution
Let's build together your future Callbot solution
Why integrate our Callbot solution?
A proprietary technology
Low dependency on third-party services, with only one Locuta speech synthesis service, compared to almost totally delegated processing by competitors. This allows us to work more flexibly with our customers and to offer more attractive rates.
Data sovereignty
Although our competitors defend themselves by claiming that the GAFAM services they use are hosted in Europe. The data still transits to foreign players. At Locuta, all the data is stored and remains stored in France.
A different customer approach
A difference in vision, at Locuta we consider that it is not up to the customers to configure a bot via an interface and to absorb the complexity of creation and maintenance. This is why we want to automate the generation of our bots from production data as much as possible.