Customized support for your call center
Let's analyze together the main vectors of automation of your telephone flows in order to maximize the impact of your Callbot, Chatbot...
Customized support - Step 1: Flow analysis
Customer Service in line with today's requirements
01. Analysis of your telephone flows
Audit of your incoming flows to identify the reasons for calls and their volumes. We determine together the different use cases to automate.
02. Identification of the initial perimeter
We favour an incremental approach by first favouring a limited scope, so that you can quickly evaluate your ROI.
Customized support - Step 2: Framing and design
A customer success manager accompanies you during the whole phase of scoping and design of your callbot. Your teams and our teams work hand in hand to guarantee the success of your callbot project.
03. Trade workshops
Our customer success manager will transcribe your use cases into conversational workflows, and develop a recipe book in collaboration with your teams.
04. Design of the Callbot
Our teams of Data Analysts and Linguists will integrate your workflows with @BotBuilder.
05. Experimentation of the Conversational Agent in real conditions
We recommend a progressive opening on a specific time frame, or on a restricted call typology. The objective is to measure the quality of the automation during the calibration phase of the Callbot.
06. Deployment on the functional perimeter
The Callbot meets the expected requirements, opening on the entire incoming flow. Your bot is now in production.
Support tailored to your needs - Step 3: Go live
Knowing that the callbot is a constantly evolving product, our customer success manager will accompany you over time. He or she will listen to your needs and monitor the metrics of your conversational agent in order to deduce areas for improvement.
07. Continuous improvement
Our teams monitor the performance of your Callbot on a daily basis to ensure a high level of satisfaction.
08. Performance monitoring and feedback
We discuss your Callbot's metrics together during regular meetings.
Our customer success manager remains proactive and attentive to your needs.
Let's build together your custom Callbot of tomorrow