Customized support solution - Locuta - Callbot

Customized support for your call center

Let's analyze together the main vectors of automation of your telephone flows in order to maximize the impact of your Callbot, Chatbot...

Customized support - Step 1: Flow analysis

Customer Service in line with today's requirements

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01. Analysis of your telephone flows

Audit of your incoming flows to identify the reasons for calls and their volumes. We determine together the different use cases to automate.

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02. Identification of the initial perimeter

We favour an incremental approach by first favouring a limited scope, so that you can quickly evaluate your ROI.

Customized support - Step 2: Framing and design

A customer success manager accompanies you during the whole phase of scoping and design of your callbot. Your teams and our teams work hand in hand to guarantee the success of your callbot project.

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03. Trade workshops

Our customer success manager will transcribe your use cases into conversational workflows, and develop a recipe book in collaboration with your teams.

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04. Design of the Callbot

Our teams of Data Analysts and Linguists will integrate your workflows with @BotBuilder.

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05. Experimentation of the Conversational Agent in real conditions

We recommend a progressive opening on a specific time frame, or on a restricted call typology. The objective is to measure the quality of the automation during the calibration phase of the Callbot.

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06. Deployment on the functional perimeter

The Callbot meets the expected requirements, opening on the entire incoming flow. Your bot is now in production.

Support tailored to your needs - Step 3: Go live

Knowing that the callbot is a constantly evolving product, our customer success manager will accompany you over time. He or she will listen to your needs and monitor the metrics of your conversational agent in order to deduce areas for improvement.

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07. Continuous improvement

Our teams monitor the performance of your Callbot on a daily basis to ensure a high level of satisfaction.

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08. Performance monitoring and feedback

We discuss your Callbot's metrics together during regular meetings.

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09. Support

Our customer success manager remains proactive and attentive to your needs.

Let's build together your custom Callbot of tomorrow

Would you like to know more? Do not hesitate to contact us