Automated custom diagnosis of your call center
Doubts about your automation potential? We have the solution! With the Automated Custom Diagnostic, we can evaluate the automation potential of your call center based on your production audio recordings.
Why carry out a diagnosis?
Use data as a coaching tool to help your agents who need it
Identification of call reasons to be automated in priority
Save time on the realization of your future Callbot with this customized diagnosis
Guaranteed success of your custom Callbot efficiency
01. Analysis of your telephone flows
Analysis of your audio streams by our artificial intelligence:
- Sectorization of your audio flows (detection of callers' intentions)
- Identification of the entities requested by your agents (e.g.: contract number, email address, phone number etc.)
02. Automation reporting
03. Presentation of the customized diagnosis
The data generated by our diagnostic is then used to pre-generate your Callbots, for a quick delivery of them.
Let's build together your custom Callbot of tomorrow