by Alternate | News , Artificial Intelligence
Artificial intelligence (AI) has the potential to revolutionize the healthcare industry. From appointment scheduling, to diagnostics to treatment, processes can become more accurate, efficient and personalized. In fact, it is...
by Alternate | News, Callbot, Artificial Intelligence, Oct 5, 2022
During the coronavirus pandemic, it was essential for many customer services to have an artificial intelligence solution. There are several! From end-to-end, AI will allow you to have simple management and implementation...
by Alternate | News, Callbot, Artificial Intelligence, Oct 5, 2022
Avez-vous déjà discuté avec un callbot et le résultat était… décevant ? Même si nous aimerions dire que vos clients finiront toujours par avoir le sourire, ce n’est pas la seule possibilité. Vous savez pourquoi ? On vous explique comment mesurer et...
by Alternate | News, Callbot, Artificial Intelligence, Oct 5, 2022
Sans aucun doute, les robots sont enracinés, et ils ne font que devenir plus intelligents. Les technologies de rupture ont transformé notre façon de travailler dans de nombreux domaines : les tâches administratives, le service à la clientèle, ainsi que les secteurs de...
by Alternate | News, Callbot, Artificial Intelligence, Oct 5, 2022
Today, customer experience is what makes a brand stand out the most. As competition gets fiercer and economic uncertainty becomes unpredictable, designing a customer experience that meets the current needs of...
by Alternate | Oct 5, 2022 | News, Callbot
With the spread of the coronavirus around the world, consumer demands are changing for all industries. The telecommunications industry is no exception. In times of crisis and uncertainty, customers expect more than...
by Alternate | News , Artificial Intelligence
Choisir une solution automatisée pour le service clientèle n’est pas une décision facile. Le marché est rempli de callbots qui prétendent proposer la technologie la plus innovante pour votre entreprise. Et lorsqu’il y a une entreprise connue derrière, la...
by Alternate | News , Callbot
Dans cet article, nous allons voir les 5 raisons et besoins d’intégrer un callbot au sein de votre entreprise de télécommunication. Les nouvelles technologies telles que l’intelligence artificielle et l’apprentissage automatique transforment le mode de...
by Alternate | News, Callbot
The year 2020 has brought a ton of transformation to customer service. Without a doubt, the pandemic has deepened the changes that were already underway, creating new expectations among customers and new needs in businesses. That said,...
by Alternate | News, Callbot, Artificial Intelligence, August 18, 2022
CX and Data Privacy The customer experience (or CX) is a thread that runs through every step of the customer journey. Customers entrust brands with something more valuable than money: their personal information.
