A custom-made Callbot to support your call center
At Locuta, we develop your custom callbot solution to automate your repetitive calls and more!
Customer Service in line with today's requirements
01. Controlling the dropout rate
02. Optimization of the treatment capacity
03. Modernization of IVR with Natural Language
04. Valuation of your teams
Our solution automates the processing of large volumes of calls, allowing your teams to focus on high value-added activities and complex cases.
05. Personalizing the Customer Experience
06. Enhanced Customer Satisfaction
Key indicators and consolidated statistics allow you to evaluate the processing efficiency of your virtual agents.
Real-time control of your custom-made Callbot
A customizable dashboard allows you to monitor the activity of your Callbots in real time.
The BotBuilder allows you to design and modify your conversational agents with a single click.
What is a custom callbot and why use it?
But what is a Callbot? Its etymology is quite simple: "call" to designate the fact that the solution goes through the telephone channel and "bot" for the automation and immediacy of the answers. It is therefore a system that allows to understand and interpret the customer's needs in natural language and to answer them in an intelligent and very precise way. Why in an intelligent way? Thanks to AI and its Machine Learning algorithms. At Locuta, we can develop any custom callbot according to your needs. For example, a callbot capable of answering the most frequent questions asked to companies, of intelligently routing customers to the right area of expertise, and of automating business cases such as prospecting, order follow-up, and duplicates, in order to relieve your call centers.
Let's build together your custom Callbot of tomorrow