by Locuta | News, Artificial Intelligence, Apr 22, 2022
Technology has evolved, demographics have changed and the workplace has transformed. These global behavioral shifts have left a dramatic impact on our consumer habits. Discover the 5 reasons to energize...
by Locuta | Apr 22, 2022 | News, Callbot
Before you get the wrong idea, this is not another blog post about the benefits of using a CRM. Hopefully, you have already covered this topic. This article is about the importance...
by Locuta | Apr 20, 2022 | News, Callbot
The term "Callbot" has become incredibly popular in recent years. More and more companies are integrating this tool into their daily operations. This is obvious since chatbots and their features have completely changed the way...
by Locuta | News, Artificial Intelligence
Learn how to boost your call center with AI! Just as consumer trends are rapidly changing, companies must constantly optimize their services and improve their profitability over their competitors. What is...
by Locuta | News, Artificial Intelligence
Technology is increasingly present in our daily lives. It helps us with tasks that, a few decades ago, were unthinkable or existed only in science fiction movies. However, there are solutions that are not...
by Locuta | News & Events
The concepts of customer support and customer service are often confused. Some companies use the term "service" when they are really just providing "support". When it comes to customer support and customer service, it's important to remember that...
by Locuta | News, Artificial Intelligence
Introduction to the differences between NLP NLU and NLG What is automatic natural language processing? What is natural language understanding? What is natural language generation? What is the difference between...
by Locuta | News, Artificial Intelligence
In this rapidly evolving world of technological innovation, conversational AI applications and systems are quickly becoming the preferred solution for optimized customer engagement. To make a high-quality conversation happen...
by Locuta | News , Callbot
In this article, we will discuss a tool called Callbot, which can automatically drive calls and handle the biggest problems in call centers or customer services. We will show how it can benefit the company and what can be done with it.
by Locuta | News , Callbot, Artificial Intelligence
Artificial Intelligence is increasingly crossing our everyday life. From streaming platforms to after-sales services, the main point of contact with our favorite brands is somehow managed by AI, especially with Callbots and...