by Locuta | News & Events
The concepts of customer support and customer service are often confused. Some companies use the term "service" when they are really just providing "support". When it comes to customer support and customer service, it's important to remember that...
by Locuta | News, Artificial Intelligence
Introduction to the differences between NLP NLU and NLG What is automatic natural language processing? What is natural language understanding? What is natural language generation? What is the difference between...
by Locuta | News, Artificial Intelligence
In this rapidly evolving world of technological innovation, conversational AI applications and systems are quickly becoming the preferred solution for optimized customer engagement. To make a high-quality conversation happen...
by Locuta | News , Callbot
In this article, we will discuss a tool called Callbot, which can automatically drive calls and handle the biggest problems in call centers or customer services. We will show how it can benefit the company and what can be done with it.
by Locuta | News , Callbot, Artificial Intelligence
Artificial Intelligence is increasingly crossing our everyday life. From streaming platforms to after-sales services, the main point of contact with our favorite brands is somehow managed by AI, especially with Callbots and...
by Locuta | News, Callbot
Many of you know the chatbot or the messagingbot but do you know the Callbot? Is it the future of customer relationship 3.0? Well, yes! But what is a Callbot? Also called, voicebot, virtual telephonist, assistant...
