by Locuta | May 10, 2022 | News, Callbot
Today, customer experience is a key differentiator for brands. In fact, according to Gartner, a great experience can increase profits by 70%. That's why a positive (or negative) customer experience can lead to success...
by Locuta | May 9, 2022 | News, Callbot
The quality of your customer support can have a huge impact on your retention rate and brand loyalty. It's obvious that providing excellent customer support should be a priority for all businesses. After all, it's part of the...
by Locuta | News, Callbot, Artificial Intelligence, May 5, 2022
Artificial intelligence and callbots are definitely on the rise. And this is just the beginning. During the year 2021, 60% of Internet users have interacted with a Callbot. As for businesses, 58% of those currently using...
by Locuta | News, Callbot, Artificial Intelligence, May 4, 2022
The coronavirus has taken us by surprise and has definitely changed the rules of the game. However, as quarantines around the world come to an end, we ask ourselves: What will the new normal look like? And what will be the impact on...
by Locuta | May 1, 2022 | News, Callbot
Today, personalization is the key to a good experience. The more personalized treatment you offer your customers, the more satisfied they will be with your brand. They will feel special by receiving a service designed especially for them, and...
by Locuta | News , Callbot
Consumer behavior is constantly changing. Gone are the days when consumers communicated with businesses only during business hours. Today, consumers connect from a variety of locations, including...
