Locuta's blog
10 questions to ask yourself before using a Callbot
Artificial intelligence and callbots are definitely on the rise. And this is just the beginning. During the year 2021, 60% of Internet users have interacted with a Callbot. As for businesses, 58% of those currently using a Callbot are...
The post-coronavirus customer experience: What will it look like?
The coronavirus has taken us by surprise and has definitely changed the rules of the game. However, as quarantines around the world come to an end, we ask ourselves: What will the new normal look like? And what will be the impact on...
Artificial intelligence: How does it work?
Artificial intelligence is more than just a trend. In today's business environment, it is becoming a powerful tool for process automation and resource optimization. With this technology, companies can...
Personalization and Callbot: tips for creating the best possible experience
Today, personalization is the key to a good experience. The more personalized treatment you offer your customers, the more satisfied they will be with your brand. They will feel special by receiving a service designed especially for them, and that...
Omnichannel customer service: Why is it important?
Consumer behavior is constantly changing. Gone are the days when consumers communicated with businesses only during business hours. Today, consumers are connecting from a variety of devices and...
5 reasons to boost your customer service with AI
Technology has evolved, demographics have changed and the workplace has transformed. These global behavioral changes have left a drastic impact on our consumer habits. Discover the 5 reasons to energize your...
5 reasons to connect a Callbot to your CRM
Before you get the wrong idea, this is not another blog post about the benefits of using a CRM. Hopefully, you've already covered this topic. This article discusses the importance of integrating your current CRM with an assistant...
4 ways to use a Callbot in your business
The term "Callbot" has become incredibly popular in recent years. More and more companies are incorporating this tool into their daily operations. This is obvious since chatbots and their features have completely changed the way people...
3 tips to boost your call center with AI
Learn how to boost your call center with AI! Just as consumer trends are rapidly changing, companies must constantly optimize their services and improve their profitability over their competitors. What is...
What is artificial intelligence?
Technology is increasingly present in our daily lives. It helps us with tasks that, a few decades ago, were unthinkable or existed only in science fiction movies. However, there are solutions that are not yet...
Differences between customer support and customer service
The concepts of customer support and customer service are often confused. Some companies use the term "service" when they are really just providing "support". When it comes to customer support and service, it is important to understand...
What are the differences between NLP, NLU and NLG?
Introduction to the differences between NLP NLU and NLG What is automatic natural language processing? What is natural language understanding? What is natural language generation? What is the difference between NLP, NLU and NLG? NLP...
What is conversational AI?
In this rapidly evolving world of technological innovation, conversational AI applications and systems are quickly becoming the preferred solution for optimized customer engagement. For a high-quality conversation to occur between a customer and a machine, computer-generated responses must be intelligent, fast and natural.
What is a Callbot?
In this article, we will discuss a tool called Callbot, which can automatically drive calls and handle the biggest problems in call centers or customer services. We show how it can benefit the company and what are the steps to implement a virtual call center.
7 advantages of Callbots and Chatbots with conversational AI
That's why integrating conversational AI into the customer service process is no longer optional. Find out how you can stand out from your competitors by delivering new and better experiences.
The Callbot - The Future of Customer Relations 3.0
Simply because it is important to be in tune with the needs and requirements of your customers today. Today, on the customer side, the telephone channel remains the preferred channel for customer relations...
Why automate your call center?
A high call abandonment rate can cost companies hundreds of thousands of dollars per year, as some of the customers who try to reach the call center may want to buy something...
Let's build together your custom callbot of tomorrow.