Locuta's blog
How AI is changing the healthcare industry
Artificial intelligence (AI) has the potential to revolutionize the healthcare industry. From appointment scheduling, to diagnostics to treatment, processes can become more accurate, efficient and personalized. In fact, it is the advancement of...
Simple management and quick implementation: the keys to choosing customer service solutions
During the coronavirus pandemic, it was essential for many customer services to have an artificial intelligence solution. There are several! From end-to-end, AI will allow you to have simple management and quick implementation...
How to measure customer satisfaction and improve CX
Avez-vous déjà discuté avec un callbot et le résultat était... décevant ? Même si nous aimerions dire que vos clients finiront toujours par avoir le sourire, ce n'est pas la seule possibilité. Vous savez pourquoi ? On vous explique comment mesurer et améliorer le...
Hybridization between robots and humans: The results of Artificial Intelligence
Sans aucun doute, les robots sont enracinés, et ils ne font que devenir plus intelligents. Les technologies de rupture ont transformé notre façon de travailler dans de nombreux domaines : les tâches administratives, le service à la clientèle, ainsi que les secteurs de...
Personalization and empathy: 4 ways to implement them in the customer experience
Today, customer experience is what makes a brand stand out the most. As competition gets fiercer and economic uncertainty becomes unpredictable, designing a customer experience that meets customers' current needs is...
Les 5 principaux défis du secteur des télécommunications et comment les surmonter avec les callbots
With the spread of the coronavirus around the world, consumer demands are changing for all industries. The telecommunications industry is no exception. In a time of crisis and uncertainty, customers expect more than ever a...
Technology serving customers or customers serving technology?
Choisir une solution automatisée pour le service clientèle n'est pas une décision facile. Le marché est rempli de callbots qui prétendent proposer la technologie la plus innovante pour votre entreprise. Et lorsqu'il y a une entreprise connue derrière, la promesse peut...
Advantages and disadvantages of Callbots: everything you need to know
Tout le monde sait que les callbots (des agents conversationnels) ont révolutionné le service client. La croissance a été si spectaculaire qu'en 2021, les organisations avaient jusqu'à 70 % d'appels, de chats et de mails en moins après avoir automatisé le service...
Callbots in telecom: Why do companies need them?
Dans cet article, nous allons voir les 5 raisons et besoins d’intégrer un callbot au sein de votre entreprise de télécommunication. Les nouvelles technologies telles que l'intelligence artificielle et l'apprentissage automatique transforment le mode de fonctionnement...
9 ways to increase satisfaction on digital channels
Après quelque temps à tester ce qui fonctionne et ce qui doit être amélioré, nous avons trouvé aujourd'hui 9 façons d'aider les entreprises à optimiser le service sur leurs canaux numériques et à augmenter la satisfaction.Découvrez 9 façons pour augmenter la...
7 reasons why your company needs a Callbot
In today's post-pandemic world, providing excellent customer service is crucial to keeping your customers loyal to your brand. Having a live customer service agent in addition to a callbot will set you apart from other brands. Have you ever had...
7 ways AI will change fintechs
De la maison au bureau, l'impact et l'innovation de l'intelligence artificielle (IA) sont visibles dans presque tous les aspects de la vie quotidienne et particulièrement dans le secteur bancaire et assurance. Ce secteur soulève de nombreuses questions auprès des...
5 customer experience trends you should add to your strategy
The year 2020 has brought a ton of transformation to customer service. Without a doubt, the pandemic has deepened the changes that were already underway, creating new expectations among customers and new needs in businesses. That said,...
5 things to know about CX and data privacy
CX and Data PrivacyCustomer experience (or CX) is a common thread that runs with the buyer through every step of the customer journey. Customers entrust brands with something more valuable than money: their data. But what about...
4 ways conversational AI can promote fintech
So how can AI promote fintech? In early 2020, when many industries in the global economy were facing one of their biggest threats. For years, it seemed as if fintech and digital banking would be...
A Callbot for E-commerce?
Have you considered using a Callbot for your E-commerce site? If not, let me tell you why the use of Callbots has become more important than ever. Most of you will agree that the global pandemic of Covid-19...
6 ways to improve the customer experience
Today, customer experience is a key differentiator for brands. In fact, according to Gartner, a great experience can increase profits by 70%. That's why a positive (or negative) customer experience can lead to success (or failure).
How to reduce your customer support costs
The quality of your customer support can have a huge impact on your retention rate and brand loyalty. It's obvious that providing excellent customer support should be a priority for all businesses. After all, it's part of the...
Omnichannel customer experience: Why should you implement it in your business?
Your potential customers want to buy quickly and comfortably through an integrated experience. They are connecting from different devices and communicating through all available channels. They are real-time users who are looking for an experience...
How AI and Callbots are improving the customer experience
Callbots are changing the customer service industry by opening up a new communication channel. Gartner even found that implementing Callbots and Chatbots technology has helped organizations reduce inquiries by 70%...
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