With the Supervisor, analyze all calls and interactions
Our supervision tool offers you a live view of your call center interactions while analyzing the content of the conversations.
Measure and improve your call center with our ready-to-use solution
Use data as coaching support to help your agents who need it.
Transcribe each interaction
Transcription and detection of key moments allow you to focus on what is valuable.
Find out what drives a positive or negative customer experience.
Advanced search module
Automatically highlight the most critical interactions to improve, such as process non-conformities, coaching opportunities or displays of negative feelings or anger.
Call listening feature
An optimized display to find the strong or critical moments of a call without losing time.
All our solutions are GDPR compliant. Real-time anonymization of private and sensitive data.
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